How to cancel Different Dog

Different Dog's help pages and terms read on 1 November 2026

You cancel Different Dog in your account: go to the Account page and click Cancel Subscription. Its help pages describe the subscription as "no contracts, no commitment", and neither they nor its terms mention a cancellation fee. What needs watching is an order that is already processing: that one can't be stopped from your account, so contact Different Dog straight away.

We haven't cancelled a plan ourselves, so what follows is how Different Dog describes it, with links to its own pages so you can check the wording. Its pages are always the ones that count.

The steps, as Different Dog gives them

1. Log in to your account and go to the Account page.
2. In the Account section on the right, click Cancel Subscription.
3. Select your reason and follow the steps through.
4. On the Before you go page, make sure you click Cancel.
5. Check that your plan has updated correctly.

Different Dog's Customer Delight team is on 01952 456 850 and at feedme@differentdog.com, Monday to Friday from 9am to 5:30pm. Its cancel article gives those details for an order already processing, and invites you to talk to the team before cancelling, in case a smaller plan or a later delivery would do.

Orders already processing

Different Dog doesn't give a fixed cut-off day. Its terms say that if you cancel after an invoice has been generated, that order still goes out unless you contact it with at least three days' notice. Its help pages add that once an order is processing, you can't change it through your account, and that this is the likely reason if cancelling won't go through. Phone or email straight away and the team will try to stop it before it ships.

Neither page says when the invoice is generated, so you can't work out the last safe day from them. Your next order date is on the Plan page, and the terms say an order usually takes around four days to arrive. Our reading, not Different Dog's wording: cancel more than four days before that date, and earlier if you can.

Once a box is on its way, Different Dog can't recall it, and its terms set a £10 charge for the cost of delivery if you refuse one. Food can't be sent back either. Different Dog's help pages explain that returned food would be defrosted a second time before being frozen again, which makes it unsafe. If a box arrives and the pots aren't cold to the touch, contact the team within 24 hours: it will look into it and offer a replacement, and its terms allow one reshipment.

If your dog isn't keen

Different Dog offers money back on your first box, through what it calls the Empty Bowl Guarantee. Try the food for at least five days, then tell Different Dog within 28 days, quoting your order number and the recipe numbers on the packs. It refunds up to £50, once per address. The guarantee covers the first box only and doesn't stop the next one: its terms say orders keep coming until the account is paused or cancelled, so do that as well if you're not carrying on. How that compares with the other four brands' terms.

If you only need a break

You don't have to cancel to stop food arriving for a while. To pause, go to the Plan page, scroll to the bottom and choose Amend, Pause or Cancel my subscription. Select your reason, then select Pause and confirm with Pause Plan, and check the plan has updated. Different Dog says no orders are charged while it is paused and that it sends a confirmation email. To restart, go to the same page, hit Resume and pick a date.

To move one delivery, use the Change Delivery Date quick link, or go to Plan and then Edit Delivery Date, as long as the kitchen hasn't started cooking and packing that order. An order already processing keeps its date, and the change applies to the one after.

If it's the cost

The price often changes after the first box, because Different Dog follows its starter box with a larger regular box and adds delivery to it. You can make that box smaller: Edit Plan on the Plan page changes the pack size, the number of packs and how often it comes, though with a Starter Box you can't edit the quantity until that first box has shipped. Different Dog's cancel article also suggests a smaller plan as a topper alongside other food. What the part-feeding plans cost against the full ones is on our mixing page. What Different Dog costs once the intro offer ends is on our cost page. If you'd rather switch, the brands below come out cheaper on our figures.