How to cancel Bella & Duke

Bella & Duke's help pages and terms read on 29 October 2026

You cancel Bella & Duke in your account, through the chat: tell Buddy, its AI assistant, that you want to cancel, and it takes you through the steps. Or ask its Customer Care team by phone or email. There is no minimum term and no penalty for stopping. The date that matters is when Bella & Duke takes payment for your next order, usually 2 to 4 days before the delivery: cancel before then, because a delivery already paid for still comes.

We haven't cancelled a plan ourselves, so what follows is how Bella & Duke describes it, with links to its own pages so you can check the wording. Its pages are always the ones that count.

The steps, as Bella & Duke gives them

1. Log in to your account on Bella & Duke's website, before payment is taken for your next order.
2. Open the chat in the bottom right of the screen. Buddy, Bella & Duke's AI assistant, appears.
3. Type that you want to cancel your subscription, and Buddy guides you through the rest.

If you'd rather speak to someone, Bella & Duke's Customer Care team can cancel it for you on 01738 505031 or at hello@bellaandduke.com, Monday to Friday 9am to 6pm and Saturday 9am to 5pm. Its terms say the same as its help pages: you can pause or cancel at any time from your account, and you aren't tied to any minimum number of orders or period.

The cut-off before payment

Bella & Duke takes payment for each order at a cut-off before it is sent, and its help pages say that is usually 2 to 4 days before the delivery. It emails you before it takes the payment, so that email is your reminder to cancel or change the order. Once payment has been taken, cancelling your subscription doesn't cancel the delivery that is on its way.

Its terms put the last point for an order at 48 hours before the delivery date: after that, an order can't be cancelled or refunded unless Bella & Duke agrees to it beforehand. A paid order can still be moved to a later date up to 48 hours before it is dispatched; inside that, a date change applies to the order after.

Once food has arrived, it can't be sent back. Bella & Duke's terms say the usual 14 days to change your mind don't apply because the food is perishable, and its help pages say the same. A problem with the food itself is different: email Bella & Duke from the address on your account within 7 working days of the order arriving, saying which product and what is wrong. It may ask for photos.

If your dog isn't keen

Bella & Duke doesn't offer a guarantee, and its terms say it doesn't have to refund if a dog or cat won't eat the food. Before cancelling, its guide to fussy eaters suggests warming the food slightly or adding a little warm water or bone broth, feeding somewhere quiet, cutting back on treats, and checking with your vet if your dog has gone off food altogether. You can also change the flavours in each delivery from your account. How that compares with the other four brands' terms.

If you only need a break

You don't have to cancel to stop food arriving for a while. Bella & Duke's terms say you can pause your subscription at any time from your account, and its help pages give two ways to space things out. To move one delivery, go to the Subscription page and click Change Date in the Next Delivery panel, then pick a later date. To have food arrive less often, click Change daily amount and move the slider down until the deliveries are as far apart as you want, then save the changes. The payment cut-off applies here too.

If it's the cost

Bella & Duke's signup also offers a Half Plan, for mixing raw with other food, and you can make your deliveries smaller from your account. What the part-feeding plans cost against the full ones is on our mixing page. What Bella & Duke costs once the intro offer ends is on our cost page. If you'd rather switch, the brands below come out cheaper on our figures.